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Devices keep resetting and running out on PC. A solution that works for me!

martymart
Dialled in

I have finally worked out that it is my DNS settings that TV Go does not like. When set to Cloudflair 1.1.1.1, it resets the device every time TV Go is started and the three changes a month is easily triggered. Setting the DNS to Google 8.8.8.8 seems to fix the reset problem. I suspect that it has something to do with Virgin's anti-VPN settings.

I hope this works for others. It maybe affected by the DNS over HTTPS setting too but I have run out of changes to allow me to check.

martymart_0-1698170681925.png

 

1 REPLY 1

Lee_R
Forum Team
Forum Team

Hi @martymart thanks for posting.

And thanks for updating us that you've found a resolution to your issue. We're really pleased to hear that you have. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R