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Devices & password reset

Joining in

Issue 1

I tried to watch SS on my mobile earlier, once signed in I received a message stating too many devices, I have three (inc. the new one) and I am allowed five, this makes no sense. I then try to replace an existing with the new and this does not work.

Issue 2

I have just tried to logon to my account to remove ALL devices and my password was not recognised, a common problem with the VM site. I then tried to reset my password and no matter how many different combinations I try, nothing works. I would call but that's also a nightmare, the 'customer service' team are not the best.



Forum Team
Forum Team

Hi Jubsyavfc,

Thanks for using the forums to get these issues with your TV Go App and Online Account looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. 

Firstly, I have been able to reset your devices for your TV GO App, to avoid this from happening again take a look at the information in this thread

As for your Online Account, can I ask if you've tried following the reset password via a laptop, over the website version instead of the app via a handset/tablet?