Device reset

[meeski]

The app is not allowing me to reset my devices. It’s showing I have 4 out of 5 devices in use but not allowing me to sign in on another device.  Showing that I need to contact my provider?

[Tom_W1]

Hi @meeski, thanks for your post although I'm sorry to hear of your concerns raised.

I assume you are referring to Virgin TV Go and if so, I can definitely help with this.

I'm going to pop you a PM to discuss things further, and ask you to confirm a few details for security.

Please expect this PM to arrive shortly and respond when you can!

Many thanks