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Device registration

smurf05
Joining in

I need to register 3 devices on TV Go, I've checked devices, registered one, but get to sky sports and it still tells me device limit reached. One that's already registered won't let me watch on that either, pressed option to swap, says sorry not able to do that right now, try again later. Tried many times. No option to delete any of the ones already there. Please help.

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi, smurf05.
Thanks for your first posts on our help forums and welcome on board!

We're sorry to see you're getting errors with managing your registered devices for the TV Go and Sky App, this is not the experience we want for you.

Please, let us know if the advice from newapollo above has helped with removing some of your unwanted devices and earn some space for your new ones using the above link?

Tell us how you get on and if you're still getting errors, we'll be eager to assist further.

Adri
Forum Team

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