Menu
Reply
PeteMead
  • 89
  • 0
  • 10
On our wavelength
125 Views
Message 1 of 2
Flag for a moderator

Device registration again!!

I use my laptop everyday to watch TV. Last night when I tried to put Rugby on I get the message 'Device limit reached'. Head over to settings only to find not only is my device registered 3 times I have to wait until beginning of March to try and change it! Tried my other devices (Tablet and phone) and they seem to be okay

This is an ongoing problem with VM which they just cannot seem to repair.

Can someone please rest my device changes as a matter of urgency.

BTW, before anyone asks I have tried multiple browsers and none work. Also only affects VM as sky is still working fine.

0 Kudos
Reply
Robert_P
  • 1.71K
  • 80
  • 145
Forum Team
Forum Team
10 Views
Message 2 of 2
Flag for a moderator

Re: Device registration again!!

Hello PeteMead

 

Thanks for taking the time to raise your query in regards to registration and device allowance for Virgin TV Go, 

 

We've recently made some changes with the view to fixing the device allowance issue. We've reset the device allowance on your account today and would appreciate if you could monitor this going forward. 

 

If you still experience this issue please don't hesitate to get back in touch with us here.

 

Thanks

 

Rob

0 Kudos
Reply