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Device management

Joining in

When I try to replace a device for tv on the go - I constantly get a “sorry - we can’t register your device at the moment “ message 

I’ve tried different browsers - via iPad, iphone and laptop to no avail.

Virgin Media - can you help please ?


Forum Team
Forum Team

Hi @Unorthernmonkey thanks for your post here, although we're sorry to hear of the concerns you've raised regarding TV Go.

It's unclear exactly why this is happening, but it may be better if we reset your devices as a whole and then we can make sure you can get back on with your devices.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!

Many thanks