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Saspo1
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Device management

TV go says the device limit is reached and I cant change it for 15 days despite making no changes recently. Is there a way I can ask Virgin to reset it? It's not even letting me watch it on one device that is registered. 

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Saspo1
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Re: Device management

Anyone any idea how I get someone to respond to this??

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Melissa_F
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Message 3 of 13
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Re: Device management

Hi Saspo1,

 

Thanks for your post and welcome to the community.

 

We’ve been made aware of an issue with TV Go where you’re unable to watch on a device that has been registered even though it has been used before on PC or MacBook. This can cause all slots and changes for the month to be used. You’re currently allowed 5 devices with 3 changes per month. 

 

This is caused when the cookies and cache for TV Go are removed / deleted. This is not a fault and is working as expected. To avoid the situation you simply need to change the settings on your browser to keep the cookies active for TV Go.

 

If you need the devices resetting then please send me a private message and I'll get this done for you. 


Thanks

 

Melissa

 

 

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Magoo39
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Message 4 of 13
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Re: Device management

I can't watch Sky Sports using the app and I've cleared the cache and I only have 3 devices registered 

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Steven_L
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Message 5 of 13
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Re: Device management

Hey @Magoo39,

 

Welcome and thanks for joining the Virgin Media community.

 

Sorry to hear that you're having trouble getting into the Sky Sports app. What happens when you try to use the Sky Sports app?

 

Do you get any error messages?

Are you able to access this via the Sky Sports website?

 

Regards

Steven_L

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Magoo39
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Re: Device management

Just says its full 

(Device Limit Reached) Ive checked my settings and I only have 3 devices registered 

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John_GS
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Message 7 of 13
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Re: Device management

Thanks for coming back to us @Magoo39

 

I'll PM you now to sort this out

 

Kind regards,

 

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Message 8 of 13
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Re: Device management

Hi Magoo39

 

Thanks for joining me on PM. Your TV GO devices are reset now. 

 

Please be mindful, if you are clearing cache/cookies, still do so, however leave the Virgin TV Go ones 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Magoo39
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Message 9 of 13
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Re: Device management

Screenshot_20210305-195538_Sky Sports.jpg

 still getting the message 

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John_GS
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Message 10 of 13
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Re: Device management

Can you log in here then go to Sky devices, how many have you got registered?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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