TV go says the device limit is reached and I cant change it for 15 days despite making no changes recently. Is there a way I can ask Virgin to reset it? It's not even letting me watch it on one device that is registered.
Thanks for your post and welcome to the community.
We’ve been made aware of an issue with TV Go where you’re unable to watch on a device that has been registered even though it has been used before on PC or MacBook. This can cause all slots and changes for the month to be used. You’re currently allowed 5 devices with 3 changes per month.
This is caused when the cookies and cache for TV Go are removed / deleted. This is not a fault and is working as expected. To avoid the situation you simply need to change the settings on your browser to keep the cookies active for TV Go.
If you need the devices resetting then please send me a private message and I'll get this done for you.