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D4L
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Device management

Over the few months, Virgin Go has asked me on numerous occasions to register my device (android smartphone), even though its the same device. Over the last 6 days I've updated my device and now I cannot change my device till 02 Feb 2019, but its the same device. Annoying app which is hampering my enjoyment of a service I'm paying for.

Any advice

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Forum Team (Retired) Ben_N
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Re: Device management

Hi D4L,

 

Really sorry to hear this. 

 

Does this happen on other devices that you've used? 

 

Thanks

Ben_N

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D4L
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Re: Device management

I've only got only one device on my Virgin Go....... But because of this issue I've had to register my device twice.

 

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Forum Team
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Re: Device management

Thanks for replying D4L

I will need to send you a private message to get this sorted 

Look for the purple envelope top right of your screen

Speak soon 

Gareth_L

 

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robsteruk
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Re: Device management

Please can you help me too with a prvate message. Want to watch UCL tonight, wife has the telly and mobile too small so want to switch to my Laptop but NOOOOOO!! Have to wait 9 days. NOT smart. Surely technology should be able to recognise if you are in the house watching the service it makes me so mad. PLease can you get in touch to fix this before the match ends!!

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