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on 23-01-2021 20:09
Please can somebody help, they say I have 5 devices set up but 4 of them are the same device and cannot be changed for 9 days
on 27-01-2021 11:50
Thanks for the post AM44 and welcome to our community.
In this situation we would need to reset the device change allowance for you by passing security on the account.
I'll pop you over a private message to do this now.
Thanks, Emily.
on 28-01-2021 15:08
Thanks for joining me on PM @AM44
Just to update the thread, the TV GO devices have been reset.
Please if you clear cache/cookies, keep the Virgin TV GO ones as this apparently causes the multiple registrations to happen
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"
