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c-note
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Message 1 of 8
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Device management limit reset

I require my device management limit to be reset. Can someone from the Forum Team message me.

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Mudfut
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Message 2 of 8
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Re: Device management limit reset

once they reset it use Mozzila Firefox to register your PC, it won't work on Chrome or Edge at the minute
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c-note
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Message 3 of 8
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Re: Device management limit reset

This happened to me almost exactly 1 year ago and it was fine once it was reset. FYI I use an Apple Mac and Chrome has been the most reliable browser.

The only problem is getting in touch with someone that can reset it.

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c-note
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Re: Device management limit reset

Still looking for assistance from anyone on the Forum Team.

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c-note
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Message 5 of 8
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Re: Device management limit reset

Unfortunately thats more than 4 days I've been locked out.

Still looking for someone to assist me with getting it reset.

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Graham_A
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Message 6 of 8
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Re: Device management limit reset

@c-note  Have you replied to the private message that team member @Gareth_L sent you yesterday in response to your other thread here: 

https://community.virginmedia.com/t5/TV-on-the-go/Registered-Devices/m-p/4361656#M68542

Posting in multiple threads for the same issue is really not helpful, which is why it is seen as a breach of the the Community Guidelines.

Check the purple envelope at the top right corner of the screen to find private messages.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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c-note
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Message 7 of 8
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Re: Device management limit reset

Yes I replied over 24 hours ago with all the information they requested and no response. I followed up earlier this afternoon and still no response.

With respect the priority should be with correcting a known issue, even if its a short-term fix, that's preventing customers from using the service. Seems frivolous to be reprimanding me about community guidelines.

Ideally I'd never post here as I'd be too busy doing other things including watching TV on the app.

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Corey_C
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Message 8 of 8
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Re: Device management limit reset

Hi c-note,

 

Thanks for your post and apologies for the late reply, I'll take a look at @Gareth_L  PMs and get this sorted for you.

 

Cheers,

Corey C

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