Device management accessing sky sports from virgin go

[Pdmorgx9]

Until recently I’ve been able to watch sky sports on my iPad. Now it says I can’t. It won’t let me replace devices either. I have full sky sports. My son can watch it on his phone and I haven’t swapped any devices, ever. Any suggestions?? Thanks 

[newapollo]

Hi @Pdmorgx9 

That appears to be the screen for your devices on TVGo and not the screen for SkySports which is a separate screen within the app.

Screenshot of the Sky devices screen below.

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history.

Also don't forget, you need to download and use the Sky Sports app to watch Sky Sports. Although the devices are registered and can be renamed and deleted in the TVGo app, you can't watch Sky Sports via the TVGo app.

sky devices page

[Kath_F]

Hi Pdmorgx9, 

Thanks for your post and apologies to hear you're having an issue with adding your device for use with Sky Sports. 

I can see that newapollo has given some great advice for adding the device to the Sky Sports list. 

Please give this a try and pop back here to let us know how things go. 

Many thanks, 

[Pdmorgx9]

Not quite there although I managed to delete some devices but it hasn’t added my iPad. May I have to wait until next month to add it? 

[Pdmorgx9]

[Pdmorgx9]

Still says could not play channel 

[newapollo]

Hi @Pdmorgx9 

Are you logging into the Sky Sports app correctly?

[Alex_RM]

Hi Pdmorgx9,

Thanks for posting and sorry to see you've been having some issue with the app.

Can you confirm if you're logging in correctly as newapollo has advised?

Alex_Rm

[Pdmorgx9]

It’s saying this when I log in through sky sports as posted.

[Lee_R]

Hi Pdmorgx9, thanks for getting back to us.

Sorry to hear you're still unable to access Sky Sports via TV Go.  I would like to take a closer look on your behalf. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R