Virgin Media Virgin Media Community

DaniellaB · ‎11-06-2022

Device limit has been reached when I am trying to watch on the sky sports app. I have removed devices via the virgin media app but does not let me on to watch sky sports still.

Have tried closing the apps, redownloading them but hasn’t worked.

newapollo · ‎12-06-2022

Hi @DaniellaB

You should be able to manage your Sky Devices by logging into http://manage-virgintvgo.virginmedia.com/skydevices

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Zach_R · ‎12-06-2022

Hi @DaniellaB,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear that you're having some issues with the Sky Sports app at the moment. Is the device that you're trying to watch the content on a registered device?

Thanks,

Zach - Forum Team
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DaniellaB · ‎12-06-2022

Hello,

It is saying it is registered on the virgin tv go app, but says device limit reached on sky sports app.

newapollo · ‎12-06-2022

Hi @DaniellaB

You should be able to manage your Sky Devices by logging into http://manage-virgintvgo.virginmedia.com/skydevices

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

DaniellaB · ‎12-06-2022

Thank you for your help, all working now!

Kain_W · ‎13-06-2022

That's great to hear DaniellaB,

I'm glad that is now sorted for you! If you do have anymore queries then please don't hesitate to contact us again.

Take care,

Kain