Device limit reached

[BigGaryQ]

Recently changed iPhones sky sports app was working before change now getting device limit reached message how can I fix this 

[newapollo · Accepted solution]

Hi @BigGaryQ 

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

[BigGaryQ]

Brilliant worked perfectly you have solved weeks of frustration 😆 thanks 

[newapollo]

Hi again @BigGaryQ 

Thanks for updating the thread.

That's great news.

Any time you need any help just holler, that's what the forums are for

[Matthew_ML]

HeyBigGaryQ, thank you for reaching out and a warm welcome to the community I am sorry to see you device had been reach.

However I am really happy to see the advice has helped you, please do feel free to come back if you need anything in the near future. Thanks

[BigGaryQ]

How do I add the Disney+ app to my TiVo boxes cannot seem to find the app anywhere I already have a separate subscription for it 

[newapollo]

Hi again @BigGaryQ 

I'm sorry to say that it isn't possible.

The Disney + app is only available on the 360 boxes.

Vm will eventually updating all boxes to 360's. You can regrade to a 360, and if yuo negotiate a new deal then you will probably be offered that switch. It isn't compulsory though as part of a new deal.

The 360 runs on the Horizon (VM's own system) software rather than the Tivo software.

A lot of people don't like it due to a lack of options that are only available on the Tivo/V6 boxes, however I'm very happy with it.

See the 360-Features-v-TIVO-Features/  thread for some comparisons.

[Travis_M]

Hi @BigGaryQ

Thanks for your post

As advised by newapollo unfortunately the Disney+ app is only on our 360 boxes at it stands. My apologies for the inconvenience.

Regards