Device limit reached

[Mark19622]

Hello, when I sign into sky sports to watch live I get the message ,device limit reached,. An administrator has cleared my old devices on virgin tvgo but the problem remains. Is there anything else I need to do? Driving me mad, thanks.

[Matthew_ML]

Hey Mark19622, thank you for reaching out and I am sorry you are having issues with Sky Go.

Have you tried logging into the following page to manage the devices, from here you can delete and make changes.

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history.

Please do let me know. Thanks 

[Mark19622]

Hi Matt,  I have used the address given via firefox- incognito  and deleted all my old devices. Tried Sky sports live and Bingo we have lift-off!  Thanks for the help,

Cheers, Mark.

[Kain_W]

Thanks for the response Mark19622!

Do let us know if you require further assistance on this issue.

Take care,