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Device limit reached

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Ducko123
Joining in

on ‎19-11-2022 07:54

Hi I’m trying to watch live sports on my phone but it’s saying device limit reached , I’ve gone onto virgin and it won’t let me remove any , any ideas how to do it please , many thanks 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎19-11-2022 11:04

Hi @Ducko123 

If you are talking about Sky Sports channels then you should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo
Very Insightful Person
Very Insightful Person

on ‎19-11-2022 11:04

Hi @Ducko123 

If you are talking about Sky Sports channels then you should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎20-11-2022 11:10

Hu Ducko123,

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues when attempting to view Sky Sports on your phone. 

Have you been able to use the information sent by newapollo to check the device management screen? If so, have you been able to add your phone or has the change limit been reached? 

Let us know and we will be able to assist further. 

Thanks,

 

Nat
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