Device limit reached

[EM31]

Hi, I keep getting asked to register my laptop device every time I log in to watch TV. I have now reached the limit of devices and cant access any channels, yet my laptop is there as a registered device (well more than once now). I cant remove until September - help!

[Zoie_P]

Hi EM31, 

Thank you for your post and welcome to the forums.

I am sorry you are having issues with TV go, and your devices. Did you use the same browsers to log in? Is your laptop the only registered device?

Zoie

[EM31]

HI Zoie,

Thanks for getting back to me.

Im not sure If I used the same browser, I have Chrome and Microsoft Edge, I have used both but now I have reached the limit on my devices. 3 out of the 5 devices are my laptop but every time I log on, I have to sign in and doesn't recognise my laptop. 

[Ashleigh_C]

Thank you for letting us know @EM31

Can I ask if you incognito mode at all or clear your cache, cookies and data? 

Do you need these devices to be reset? 

Thank you again. 

[EM31]

Hi Ash,

I may have cleared my cache a few months ago, yes.

And yes can you please reset my devices and and advise how I can avoid the same thing happening again please.

Thanks for your help

[Paulina_Z]

Hi @EM31,

Thank you for coming back to us about your ongoing TVGO Device issues. I'll be more than happy to help look into this further for you.

I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.