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Device limit reached

Joining in

Hi, I keep getting asked to register my laptop device every time I log in to watch TV. I have now reached the limit of devices and cant access any channels, yet my laptop is there as a registered device (well more than once now). I cant remove until September - help!



Forum Team
Forum Team

Hi EM31, 

Thank you for your post and welcome to the forums.

I am sorry you are having issues with TV go, and your devices. Did you use the same browsers to log in? Is your laptop the only registered device?


HI Zoie,

Thanks for getting back to me.

Im not sure If I used the same browser, I have Chrome and Microsoft Edge, I have used both but now I have reached the limit on my devices. 3 out of the 5 devices are my laptop but every time I log on, I have to sign in and doesn't recognise my laptop. 

Thank you for letting us know @EM31


Can I ask if you incognito mode at all or clear your cache, cookies and data? 


Do you need these devices to be reset? 


Thank you again. 

Hi Ash,

I may have cleared my cache a few months ago, yes.

And yes can you please reset my devices and and advise how I can avoid the same thing happening again please.


Thanks for your help


Forum Team (Retired)
Forum Team (Retired)

Hi @EM31,

Thank you for coming back to us about your ongoing TVGO Device issues. I'll be more than happy to help look into this further for you.

I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

Forum Team

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