I wonder if someone can help me I seem to be having the same problem many TVGo users have encountering.
I have hit my limit and I cant change/ replace any of my devices.
Some of these devices are old devices so I need to have my list deleted.
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What's the problem you're having?
You can change TV-Go devices using https://virgintvgo.virginmedia.com/en/settings/device-management.html
The same page for Sky Sports is http://manage-virgintvgo.virginmedia.com/skydevices
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The first problem is when I go into the device settings I cant actually change anything on the screen.
the second one the link takes me to a blank page with a message the site cantbe reached
I have the same problem accessing http://manage-virgintvgo.virginmedia.com/skydevices using the Chrome browser. However if I use either the Firefox or Edge browsers it works.
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Good morning newapollo,
Thanks for reaching out to me.
Your advice was first rate. I launched Edge and magically the problem disappeared.
No where as difficult as I was expecting it to be. Maybe someone at Virgin could add a note to the device management page advising which browser's support the link.
Once again thanks I can stop panicking now that I know I can watch my beloved football team during the christening on Sunday lol.
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I need my devices reset please ,old problem popped up again maximum devices reached ,all of the microsoft edge ,
My problem was the link to sky devices on the TVGO device management page didn't work with Google Chrome. I opened up the TVGO app in Microsoft Edge and the link worked so I was able to remove all the devices and start again.
I Hope this works for you.
Thank you for your post regarding resetting your TV Go device limit. I would be happy to do this for you.
I shall send you a PM now to obtain the details required 🙂 Please look out for the purple envelope in the top right corner.