Virgin Media Community

[Pashtun]

Hi there

I have the TvGo app. I only have 2 devices registered. I’ve tried accessing the sky sports app accepts my log in credentials then get error message device limit reached. Why is this happening. I spoke to customer services they reset all the virgin media devices on the app but still I’m locked out of sky. And I only use the one device cor sky, please fix as I’ve not been able to use for months now.

 

 

[Gareth_L]

Hi Pashtun

Sorry to hear about you being locked out 
I am more than happy to take a look at this for you 

But the Sky App is different to the Tv Go app when its comes to device limits 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L