Device Registration on GO TV

[welham99]

Using the same device to watch via the app but keeps advising that i have to register as a new device this has only starting happening for the last couple of months, now saying that i am unable to change a device until 1st, any help would appreciated 

[chamberlain311]

Having the same issue, just started using app, registered iPhone as first device but keeps asking to register again and again every time I try watch anything on the app. Seems an issue that goes back years looking at the forum, you would think they would have sorted it by now! 

[John_GS]

Hi welham99

Thanks for posting and welcome to the community.

Are you clearing cache/cookies each time you use the TV Go service?

Best,

[welham99]

No not unless the Norton security is doing this. Its everytime i turn off the computer it occurs 

[Nathan_B]

Thanks for your reply @welham99, I would check the settings on the Norton security to see if this is clearing the cookies and cache. When you clear this it will then make TV GO think that you are continually setting up a new device.

If you have checked this and it still does the same I would recommend checking our TV GO page here to see if there is any further help. Let us know how you get on with this.

Regards

Nathan

[Leon748]

I have the same problem with facing same issue but no response from anyone and couldn't find this topic troubleshooting in search engine.  AllSavers Provider Login

[David_Bn]

Good Morning @Leon748, can you please confirm if you've followed the advice that was given to the original poster?

Kindest regards,

David_Bn