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Crabtree7
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Device Registration - Virgin TV Go App

Please can you help me get this sorted again.

 

I use the Virgin TV Go app and have to keep registering my device so I am now unable to watch any programs.

Currently it tells me I have reached the maximum changes.

Please can you assist in getting this reset.

Many thanks

Mark

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Dan_M
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Message 2 of 12
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Re: Device Registration - Virgin TV Go App

Hi there,

We're currently taking a look at this issue. An agent will be along to reset this for you but may I ask what browser you're using and what version it is to help with our investigation? If you could also let us know the device as well that would be great.

Many thanks,
Dan

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Beth_G
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Message 3 of 12
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Re: Device Registration - Virgin TV Go App

Hi Crabtree7,

 

Thanks for your post, I can certainly help get your devices reset for you 🙂

 

I've popped you over a PM so I can take some account details.

 

Thanks,

 

Beth

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Lisa_CC
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Message 4 of 12
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Re: Device Registration - Virgin TV Go App

Hi @Crabtree7 , can you tell us what browser you're using for the TV Go? It's so we can feed this back to our Support Team.

 

Thanks,

 

Lisa

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Beth_G
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Message 5 of 12
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Re: Device Registration - Virgin TV Go App

Hi Crabtree7,

 

Thanks for clearing security via PM, your devices have now been reset.

 

Just so we can investigate the root cause of the issue, can you please let me know if you've used a browser to access TV Go and if so, what browser was it please?

 

 

Thanks,

 

Beth

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MikeCrackle
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Message 6 of 12
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Re: Device Registration - Virgin TV Go App

Similar problem here. I have 2 windows PC's running Firefox and they are both called the same.
Can you change the name of the device so it is easy to recognise which to delete if needed.?

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Ayisha_B
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Message 7 of 12
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Re: Device Registration - Virgin TV Go App

Hi @MikeCrackle,

 

Welcome to our Community Forums and thanks for posting. 

 

You can manage your registered devices and change the device name under 'My Devices.' We have some more info here

 

Are you needing these to be reset? 

Ayisha_B
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MikeCrackle
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Message 8 of 12
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Re: Device Registration - Virgin TV Go App

Image1.pngHi, I have been to the "To change your device’s name after registration, go to the Virgin TV Go website and ‘My Devices.’ "

There is no option I can see to change a devices name.

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Ayisha_B
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Message 9 of 12
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Re: Device Registration - Virgin TV Go App

It should be @MikeCrackle. What do you see when you go here?

 

 

Ayisha_B
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MikeCrackle
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Message 10 of 12
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Re: Device Registration - Virgin TV Go App

I have shown you in the post above what the "Devices" page looks like, where is the "change the name" option please.?
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