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W1ngnut123
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Device Management

I'm having problems accessing my Virgin TV Go. Every time I get my devices reset, they revert back to being full after I logon once via Google Chrome on my laptop. Anyone else having this problem?

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Natalie_L
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Re: Device Management

Hi W1ngnut123, 

 

Welcome to the Community and thank you for getting in touch. 

 

I am sorry to hear you have been experiencing issues when using the TV Go service. 

When you access your device management section, is it showing the same device registered multiple times?

 

Thank you 

 

 

Nat
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W1ngnut123
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Re: Device Management

Yes, although it just recognises them all as Google Chrome

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Megan_L
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Re: Device Management

Hi W1ngnut123,

Thanks for coming back to us about this TV GO issue.

I can help by resetting your devices on my side, could you also try using a different browser in order to view the service please like Firefox?

I will reset your deices now so you can get underway.

Thanks,

Megan_L

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1keithdmiller
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Re: Device Management

Yes, this is the issue, all google chrome.

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W1ngnut123
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Re: Device Management

Well after they got reset the same thing happened when I went on via Internet Explorer. The madness continues 

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mgamm
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Re: Device Management

I'm having the same issue as below.

Been happening for some time

Phone and IPad registered twice.

Can min be reset too please.

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Zoie_P
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Re: Device Management

Hi Wignut123, 
I am sorry to hear this, I can certainly take a look for you, I will pop you over a private message just keep an eye out for the purple envelope 🙂
Thanks,

Zoie

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