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ShamHaque
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Device Management

Hi,

Im trying to watch Sky Sports on my iPad but it shows an error message that I have reached my device limit and I need to contact my provider to manage my devices.

I log into Virgin TV Go to manage my devices and it only shows three devices where I am allowed to have 5, and that I should simply log in to my new device and it would be available.

So I have conflicting messages between Sky Sports App and Virgin TV Go App, please advise or help fix this issue.

Thanks

Sham

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Natalie_L
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Re: Device Management

Hi ShamHaque, 

 

Welcome to the Community and thank you for getting in touch. 

 

I am sorry to hear you are experiencing issues when using the Sky sports app. 

We can arrange to reset the devices registered for you if you wish to give that a try? 

 

Thanks 

 

 

Nat
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ShamHaque
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Re: Device Management

Hi Natalie,

Yes - please please reset the devices and I’ll attempt logging in again once that’s done.

I don’t get the option to remove devices as I’ve only registered 4 of my 5 device allocation.

Thanks and kind regards,

Sham

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Natalie_L
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Re: Device Management

Hi ShamHaque

 

I would be happy to look in to this further for you so I am going to pop you over a private message now and we can go from there. 

The message will be available via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

Nat
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