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DaveSmale
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Device Management no edit options

Whenever I go to the device management page there are no edit options beside any of the listed devices.

I know I am allowed to edit up to three devices a month, but I have never seen any edit options when viewing the device management page.

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DaveSmale
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Re: Device Management no edit options

This is what I seeThis is what I see

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Hetty_R
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Re: Device Management no edit options

Hi DaveSmale, 

 

Thanks for taking the time to get in touch.

 

Sorry to see you're unable to edit your devices for TV go. 

 

Please can you confirm if you get the same when using a different device? You should be able to check this on the iPhone you have registered. Let us know if you have any problems.

 

Look forward to hearing from you, 

Hetty  

 

 

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DaveSmale
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Re: Device Management no edit options

Looks to still be an issue from my iPhone

 

846DB1C2-2C6C-4AE2-923A-AC161FC06D5F.png

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Hetty_R
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Re: Device Management no edit options

Hi DaveSmale, 

 

Thanks for confirming. 

 

If you wished to change devices, all you need to do is set up TV go on the new device you wish to use. Once on the app it should give you the option to chose which device you wish to replace. 

 

Hope that helps. 

 

Many thanks, 

Hetty 

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