cancel
Showing results for 
Search instead for 
Did you mean: 

Device Management and replacing devices is not working

DANRODDY7
Tuning in

http://manage-virgintvgo.virginmedia.com/skydevices

 

IS broken so I cannot replace or register new devices....

 

Raised this on Twitter and the customer service team are clueless.... this is an internal systems error with multiple customers experiencing the same issues.... can some FIX IT

12 REPLIES 12

spangley
Dialled in

I have exactly the same issue !!!!!!!! 

I have the same problem!!!

ToonEll
Tuning in

Same issue hereAccess Denied - Virgin TV Go - Virgin Media.png

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @ToonEll,

Welcome back to our Community Forums! Thank you for your post and sorry to hear that you're having the same issue! 

Can you tell us if this is impacting you while using the TVGO app or the Sky Sports app?

Let us know so that we can look into this further. 

Thanks! 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Sky Sports, the tv go app and devices work fine, just cannot access sky device management at all

 

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @ToonEll,

Thank you for confirming. Our team is aware of this issue and working hard to have this issue resolved as soon as possible. However, in the meantime, I'll be more than happy to look into this further for you and assist with resetting the devices from our side.

I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.
Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


I've been waiting for them to fix it for two weeks.... they think its me!!! They literally are incompetent... they are a engineering and tech team and no one can fix what is merely a broken link... jokers. 

Same error I get... literally clueless... funnily enough I run a tech recruitment company that could help find some people who could fix it... 🤣

newapollo
Very Insightful Person
Very Insightful Person

Hi DANRODDY7 

Have you tried to access http://manage-virgintvgo.virginmedia.com/skydevices today?

It's working now for myself and most other forums users

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali