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Device Limit Reset

Device limit reached on Win 10. I only use this PC. Please may you reset. Thank you.

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Message 2 of 11
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Re: Device Limit Reset

Hi Stu13, 

Thanks for using the forums to get this issue with your devices looked into, can I just confirm if this is indeed in regards to your Virgin TV GO please? Let me know so we can get it resolved for you 🙂 

Thanks,

Megan_L

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Message 3 of 11
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Re: Device Limit Reset

Hi - yes please. On 1/11 I was able to delete one and get access to TV shows again, but can you clear all devices off TV GO.

I will NOT delete cookies again in monthly system clean up as this seems to trick TVGO into thinking it is a new device each time.

I hope a fix is soon avalable.

Many thanks
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Message 4 of 11
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Re: Device Limit Reset

Hi stu13, thanks for getting back to us, I will send you a private message so that we can get these reset for you. Chris 

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Message 5 of 11
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Re: Device Limit Reset

can you please reset my devices too .....please

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Message 6 of 11
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Re: Device Limit Reset

Hi ally1961, thanks for the message, I will send you a private message to get a little more information. Chris 

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Re: Device Limit Reset

hi CHris
any developments ?

On the SERVER STATUS page .....the TVGO fault...... the fix date is changed every day !

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Re: Device Limit Reset

HI ally1961, we sent you a private message in regards to this and have not received a response ^Chris 

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Message 9 of 11
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Re: Device Limit Reset

i did reply

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Message 10 of 11
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Re: Device Limit Reset

i have a copy of my reply in my Sent folder

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