Device Limit Reached

[Davee70]

When trying to watch Sky sports I get the message device limit reached even though my device is already listed as one of the five allowed. I have tried to replace but it tells me to contact Virgin. Help please!!!!!

[newapollo]

Hi @Davee70 

It sounds like you are in the TVGO settings and not the Sky Sports settings section

TVGO only allows five devices.

On Sky Sports you can register six devices and make three changes per month.

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history