Device Limit Reached

[HildaSequin]

Hello, Every time I go on to the Sky Sports app on my ipad I get a message saying ‘device limit reached contact your service provider’. I only have 5 devices registered which is what I am allowed. There is no option on the Virgin Media website to correct this, no live chat available and nobody to speak to on the phone.  I missed a really important match because of this. Can the devices be re-set so that I can start again please?  

[David_Bn]

Good Morning @HildaSequin, thanks for your post on our Community Forum and I'm sorry to hear of the issues with the devices using Sky Sports.

If you can please review the instructions below, this would be a way of removing any devices you no longer wish to use for the Sky Sports app

Log into TV Go > Settings > Device Management > Manage Sky Devices (towards the bottom of the screen) > Remove any devices you no longer wish to use

Kindest regards,

David

[HildaSequin]

Thank you. I am struggling to get Virgin to let me into Manage My Devices at the moment but I will keep trying and get back to you.

[John_GS]

Hi HildaSequin

Have you managed to sort this?

Let us know if not and we'll help 🙂

Kind regards,

[HildaSequin]

No when I try to access Manage My Devices I get This site can't be reached.

I really don't know what to do.

[newapollo]

@HildaSequin 

I often have the same problem using Chrome browser, unless I clear the cache/cookies.

If I use either the Firefox or Edge browsers it works.

[HildaSequin]

Thank you - it worked using Firefox! Oh it's a minefield when you are not technically minded.

I will be using the forum more now when things go wrong.

I'm  smiling again.

[Jodi_S · Accepted solution]

Thanks for the update HildaSequin,

Glad that our community members could help and give you the support you needed to get the issues resolved. If you have any further problems in the future, please come back to us through this channel, and we will be happy to help.

Kind regards Jodi.