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ap15
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Device Limit Reached but only 1 Device!

Downloaded the Virgin TV Go app on my Android for the first time after just signing up to Virgin in December. On my first try at watching something, I get the Device Limit Reached error, even though there is no other device set up except my single and only device I am trying to use for the first time!

Please help.

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Lisa_CC
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Re: Device Limit Reached but only 1 Device!

Hello ap15 and welcome to our Community Forum. I've managed to find your details using the information we have on here and have reset your device list for TV Go. Please re-add your devices back on and let us know if you have anymore problems with it.

 

Thanks,

 

Lisa

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Kev_B
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Re: Device Limit Reached but only 1 Device!

Hi @ap15 

Apologies for the issues you've had with TV Go, we're currently looking into the cause of the issue in more detail. I can Lisa's reset your devices, so hopefully that works.

Would you mind just confirming the device name, version of Android, and the app version please?

Kev
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