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Devic

I’ve got a new phone and now I can’t watch sky sports. I’ve tried replacing the device on virgin go but it’s not letting me do this. How can I get this working again. Many thanks 

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Re: Devic

For Sky Sports you need to use this page to make sure you have a free device slot for your new one

https://manage-virgintvgo.virginmedia.com/skydevices
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Re: Devic

It’s not letting me upload the link 

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Re: Devic

Ah sorry - it should be http://manage-virgintvgo.virginmedia.com/skydevices
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Re: Devic

It’s still not letting me on. When I go on manage devices it’s giving no option to change anything 

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Re: Devic

TV Go devices work via a 'replacement' process i.e. when you start to use your new device it'll ask which one of your older ones you want to replace. This means you don't have to remove devices first.

However for Sky Sports it works differently and you do have to remove a device to free up a slot before you can start to use a new one. That removal is via the link I've posted, but some browsers and devices don't like it for some reason.

Can you try the link on another browser, computer or device?
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Re: Devic

All done. Thank you so much for your help 

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