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Delete device

I’ve just found out my ex is still using my virgin media go app. I can’t delete his devices. Please advise. Every time I try to replace it says 

we can’t register that device at the moment. I don’t want to replace I want to remove . I don’t have this option 

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Re: Delete device

Hello

There is no option to delete, even if you deleted it as soon as they log back in will re-register the device, the best option as they must know the password is too change the password for your primary account and then when they try and use it then will ask for the password that they do not know.

Regards Mike

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Re: Delete device

Eurgh annoying but thank you ! 

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Re: Delete device

Hello

Your welcome, if you have any more queries by all means come on back to the forum we do have a great team of VM staff members, VIPs and normal customers with a great deal of knowledge. Stay safe and have a great weekend.

Regards Mike

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