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Cleared cookies Now can’t access Virgin Tv Go

Hi,

Virgin Tv Go was not playing on my laptop so I cleared my history and cookies. As a result through trying to get the tv to play it kept asking me to register the device. I did so 4 times and now it says I’m maxed out of devices and I can’t even play virgin tv go on my laptop. Please can this be reset or someone tell me what I need to do. 

Appreciate your help in advance.

 

thanks,

michael 

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Re: Cleared cookies Now can’t access Virgin Tv Go

Hi GSBMAH

 

Thanks for posting and welcome to the community.

 

I'll be able to reset the devices but please either don't clear cookies or leave the TV Go ones in future for prevention of this happening 🙂 I'll PM you now.

 

Kind regards,

John_GS
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