on 02-06-2022 01:24
Why?
I can see My Recordings to 'manage' them but there is no way of viewing them. I'm on a chromebook. Why can't I view them?
Answered! Go to Answer
on 02-06-2022 13:38
If you have a V6 you can download recordings onto a mobile or tablet using Virgin TV Control and watch them away from home in the UK.
on 02-06-2022 02:38
Hello. Seems I can’t watch My Recordings aka My Shows on my state of the art mobile nor my Chromebook but I can Watch BOX SETS, Watch LIVE TV, RECORD TV, DELETE My Recordings. BUT I cannot access My Recordings to watch them?? Anyone any ideas why? And can I change this?
on 02-06-2022 07:17
Viewing of recordings is restricted to within your own home network, so if you try to watch anywhere else outside they will be blocked.
Are you using your home network?
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on 02-06-2022 13:38
on 07-06-2022 01:59
thanks. not very TV on the Go as it seems.
on 07-06-2022 02:00
no. i was away from home. thanks.
on 08-06-2022 09:12
Hi Luceriv, thank you for posting! Sorry to hear of your difficulties watching recordings via TV go on your mobile whilst away from home.
Massive thanks to the community for identifying and isolating the issue for you. They are completely correct, you are unable to view recordings whilst off your home network unless they are downloaded.
You can do this via the TV control app - How to use the virgin tv control app | Virgin Media Help. If you scroll down and head to the 'How to stream or download recordings' section it explains how to do this.
Please do return to this thread if you have any further issues we can offer support with!
Wishing you all the best.