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youngystu
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Channels not showing on Virgin TV Go

I'm trying to access Sky Pick on the Virgin TV Go app but it is not showing up on the channel list both on the android app and the windows version. How can I fix this?

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Graham_A
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Re: Channels not showing on Virgin TV Go

You can't.  Pick is not available on TV Go as Sky haven't given VM the necessary permissions.

If you want it for the live football use Sky One instead.

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Phil_K1
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Re: Channels not showing on Virgin TV Go

I have a similar problem.  The Virgin TV Go App (either for a Win 10 desktop or for an iPad) doesn't show any of the Sky Cinema channels, or any of the Sky Sports channels except for News and Sports Mix.  They are all shown on the TV Go website, but just not on the App.  This has only happened in the last 24 hours (by coincidence (?) following a major Virgin outage in London yesterday).  I do get these under my subscription, and I realise that usually to watch them you actually use the Sky App, but nonetheless they used to be listed.  What's going on?  Any ideas out there?

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newapollo
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Message 4 of 15
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Re: Channels not showing on Virgin TV Go

Hi Phil_K1,

have you tried going  into the settings, then clicking My Channels, and reset to default?

It will mess up any order that you may have set up for your channels, but may kick it into showing all the channels. You can always rearrange your desired order if necessary ( that part is easier in the web browser rather than via mobile/tablet)

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Graham_A
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Message 5 of 15
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Re: Channels not showing on Virgin TV Go


@Phil_K1 wrote:

I have a similar problem.  The Virgin TV Go App (either for a Win 10 desktop or for an iPad) doesn't show any of the Sky Cinema channels, or any of the Sky Sports channels except for News and Sports Mix.  They are all shown on the TV Go website, but just not on the App.  This has only happened in the last 24 hours (by coincidence (?) following a major Virgin outage in London yesterday).  I do get these under my subscription, and I realise that usually to watch them you actually use the Sky App, but nonetheless they used to be listed.  What's going on?  Any ideas out there?


You issue is different to that of the opening poster.  They were looking for a channel that isn't carried on TV Go.

If subscribed the Sky Sports channels should show, even though you need the Sky sports app to view.

I am seeing the same on my android device.  They are not currently listed does look like a fault.

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Phil_K1
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Re: Channels not showing on Virgin TV Go

Thanks - I thought it must be, but good to have a more experienced view! Let's hope they fix it soon
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Phil_K1
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Message 7 of 15
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Re: Channels not showing on Virgin TV Go

Thanks - I tried that but it didn't fix the issue, I'm afraid
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Graham_A
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Message 8 of 15
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Re: Channels not showing on Virgin TV Go


@Phil_K1 wrote:
Thanks - I thought it must be, but good to have a more experienced view! Let's hope they fix it soon

I can't see it being a priority as it doesn't affect the ability to watch the live sports channels through the Sky Sports app.

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Phil_K1
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Message 9 of 15
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Re: Channels not showing on Virgin TV Go

Very true!
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Graham_A
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Message 10 of 15
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Re: Channels not showing on Virgin TV Go


@Phil_K1 wrote:
Very true!

Just noticed that the Sky Cinema channels have gone as well.

There has been a bigger issue with the cinema channels for months where you cannot watch live with sound even when using the Sky Cinema app. On demand works.

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