I’ve recently changed my mobile phone. When I start the Virgin TV Control app, I don’t even get to the login screen. Instead, a pop up appears saying “Server error” and “Try again”.
I’ve restarted the app and removed and reinstalled the app, but no difference.
Any help greatly appreciated 👍🏻
Answered! Go to Answer
Hi all - issue resolved… by me after zero help from Virgin themselves.
It turned out that because my old phone was still registered, things were getting confused. I switched my old phone on, downloaded and logged into the Virgin TV control app. Then logged into the app on my new phone successfully.
After this, I fully logged out of the app on my old phone and switched it off. All is fine now. No issues at all.
I’ve since cancelled the job with Virgin. They were really no help at all.
Thanks for using the Community Forums to get this issue with the TV Control App looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!
Could I first ask what phone model and make you've now got so we can make sure it's compatible please?
Are you also able to login to the TV Control App on a different phone just to see if it only affects your new handset?
I have a help link here for the TV Control App which may help with some other questions you may have.
Let us know!
Thanks for replying.
Are you able to check your connection settings are the same as your Wife's.
With it being a new phone. There may be some setting that is restricting your phone.
I started a Live Chat with Virgin yesterday and followed up today. They’ve said it’s a problem with the app, which they’ve forward on to their engineers. They’ve advised me to try logging in again in 24 hours. I’ll do that tomorrow and feed back here whatever the result. Glad it’s not just me!