Certain Youtube videos not loading on wifi in the youtube app.
Hi there, I've been having a problem where certain youtube videos won't load on the youtube app on my phone. This happens when connected to wifi and when I switch to mobile data the video plays, but when I reconnect to wifi the video just buffers and will not play. Most videos do play well but certain videos never play on the youtube app. I've tried this on the youtube app on another phone and the same issue arises. Is there any way to fix this? I have tried all of the usual troubleshooting tips (clear cache & data, uninstall, reinstall, log out, reset wifi hub, restart phone etc) and none of them helped. When I use a vpn I no longer have the problem, but that of couse is not a viable option for day to day use.
Re: Certain Youtube videos not loading on wifi in the youtube app.
07-09-202120:33 - edited 07-09-202120:34
Like I said in the main post, I have already done this multiple times along with many other common troubleshooting steps and the problem still exists. The problem occurs on all youtube apps (all of our mobile devices) when on wifi (the problem isn't present when on data so definitely something to do with the virgin broadband).