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alsy
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Cant sign into sky cinema

Sky cinema app just stalls and wont accept virgin log in . Cant found anyway to see if device registered or not on virgin media app . So frustrated  with it 

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Re: Cant sign into sky cinema

Hi alsy, 

 

Welcome to our community forums! 

 

Sorry to hear you're having problems with Sky Cinema App. 

 

Hopefully you've managed to get this resolved since your post, if not can you confirm the following please:-

 

When you go to log in have you selected the option to sign in with Virgin? 

Are you able to access the app on a difference device? 

If you haven't already please can you uninstall and reinstall the app/ 

 

Many thanks, 

 

Hetty_R
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alsy
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Re: Cant sign into sky cinema

HI Hetty 

 

Thanks for your reply . I am signing in the virgin bit of sky and I have unistalled and re installed . I will try another device .

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Re: Cant sign into sky cinema

How did you get on? 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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TobyTyler77
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Re: Cant sign into sky cinema

No doubt you're trying to sign in the Sky Cinema app on a Huawei device, don't hold your breath waiting for a fix, nobody at Virgin seems to be in the slightest bit interested in solving the ongoing problem. 

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