Virgin Media Community

[Jayandclare]

Hi,  can’t sign into TV on the go.  Saying its not a primary account and it most certainly is.  

[Jayandclare]

Hi,  I'm having a problem With virgin tv go on my mobile phone.   When i log on its saying my email is not the primary account and it most defiantly is. 

[Melissa_F]

Hi Jayandclare,

We are currently looking in to this issue, and looking for for further information. 

Can you please confirm you are using the same details that you use for your online account log in?

If you're using the app, can you please remove and re-install it?

If you're still having problems, I'll need to check your details on your account and once that's done I'll need a screenshot of the error message.

Please message me if the above haven't worked, and give me your details so I can check.

Thanks

Melissa