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CorrSpur92
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Cant log in to Tv go

Hi,

 

So been a customer for 2 months now and can't log into Virgin tv go on any device. Seems like it's a problem as many posts on this.

I get told to log in with my main account but this is my only account. Can log into main virgin site.

Any idea when this will be sorted? Bit crap paying for a service I can't use.

 

Tried on Android, IPhone and Mac. Deleted the app and tried again.

 

Thanks 

 

Ryan 

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CorrSpur92
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Re: Cant log in to Tv go

Can anyone help? 

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Emma_C
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Re: Cant log in to Tv go

Hi CorrSpur92, 

Thanks for your post and welcome to our community. 

Very sorry to hear that you're having an issue with TV GO since joining us, this isn't good. 

I'd also like to apologise for the delay in getting back to you, we have been busier than usual. 

 

What is it that happens when you log in? Do you get an error message? 
 

Are you using the same details as your online account?

 

 

Emma_C - Forum Team
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CorrSpur92
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Re: Cant log in to Tv go

Thanks for replying.

 

I get an error saying sign in with main account, not sub account.

 

Using the exact same details as I use to log into the main virgin site.

 

Any ideas ? 

 

Thanks

 

Ryan 

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John_GS
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Re: Cant log in to Tv go

Thanks for coming back to me, Ryan.

 

If this is using the app on a device, can you delete and re-add the app please, also make sure the software of said device is up to date.

 

If this is via a laptop/computer, can you clear cache/cookies and try again for me?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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CorrSpur92
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Re: Cant log in to Tv go

Hi,

 

Have already done all of that, but just did it again both on my phone (deleted app and re-installed) and on my laptop.

 

Get the same error.

 

On the laptop I can see it say log in success before it then says 

 

CorrSpur92_0-1607694777056.png

 

Looking at the forum pages is this a widespread problem?

 

thanks

 

Ryan 

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John_GS
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Re: Cant log in to Tv go

This issue isn't no. 

 

I'll PM you now to get some further details

 

Kind regards

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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