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Cant access sky sports through tv go..

  • Got a new tablet, 8.1 android. 
  • Trying to watch sky sports through tv go (takes you to sky sports app ) then just shows you black screen 

WWat can I do? 

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Re: Cant access sky sports through tv go..

Hi Babybeno26,

Have you tried clearing the cache on the Sky Sports app, or reinstalling it?

There is an online help article for the sky-sports app 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Cant access sky sports through tv go..

Hi.

 

Yes have tried reinstalling,  clearing the cache etc. Nothing is working

 Bt sports works fine, its just sky sports.  

Thanks in advance 

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Re: Cant access sky sports through tv go..

Hey @Babybeno26,

 

You can only watch Sky sports via the sky sports app, TV go doesn't support Sky sports and you can only watch it via the Sky sports app. Did you have the app downloaded when you got the black screen

 

Have you downloaded the Sky sports app and login via the Virgin media login screen ? 

 

 

Regards

Steven_L

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Re: Cant access sky sports through tv go..

Yes thats correct. 

When signed in to virgin go it plays bt but as you said it then says exit to watch for sky sports,  so I've downloaded sky sports and its asks me to sign in with virgin media. I have done this and it says preparing but then stays on black screen very frustrating as the tablet was purchased mainly for sky sports and bt sports

 

Thanks in advance 

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Re: Cant access sky sports through tv go..

Hi Babybeno26,

 

I am sorry to hear that still hasn't worked, are you able to watch on another device?

 

Regards

 

Paul.

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Re: Cant access sky sports through tv go..

No, as posted before , I purchased this tablet specifically for this reason . 

It goes through to the correct screen but stays on black screen. 

Would really like to get this sorted 

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Re: Cant access sky sports through tv go..

Do you have any other device that you could test the Sky Sports app on so we can see if it's an issue with the tablet or signing into the app in general?

 

Alex_Rm

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