Cannot sign into virgin tvgo

[AlanS1]

Recently happened. Cannot sign into virgin tvgo. I keep getting the message ‘Something went wrong. Please try later’ Not a useful message as it happens all the time now . There is no problem with my password. I have tried different browsers just in case it was something in the cache etc . Am using iMac Monterey 12.6.1

[Reece_MH]

Hi AlanS1,

Thanks for your post, and a warm welcome back to our Community Forums.

I'm sorry to hear you're having some problems signing in to TV:GO. To confirm, are you able to sign in directly to your My Virgin Media? Have you previously been able to access the TV:GO service?

Can you please try resetting the password and then signing back in?

Cheers,

[AlanS1]

Yes, no problem signing into virgin media (as I say it is not a password problem). Have been using TVGO with no problems up to a couple of weeks ago.

[Reece_MH]

Hi AlanS1,

Thanks for popping back with those details. Are you able to try signing in using another device such as a Mobile, to see if you receive the same error?

Have you tried to reset the password? This sometimes refreshes the service and re-grants access to the service.

Cheers,

[AlanS1]

That works, thanks .

[Tom_W1]

Hi @AlanS1 that's great news! Thanks for taking the time to let us know.

Many thanks