Virgin Media Community

[hgfghbdjdudgssn]

I cannot log into the app. 

I reset my password correctly and then the app asks me to sign in using the new password. 

When I try, it always says the username or password is incorrect. 

[Gareth_L]

Hello hgfghbdjdudgssn

Sorry to hear this

Have you been able to sign in before okay 

Does the password work okay online with you Virgin Media Account 

Is the email address the Primary one or a secondary on the account 

What device are you using to view TV GO

Gareth_L

[hgfghbdjdudgssn]

Hi,

Thank you for responding. 

It is my first time logging in to TV Go.

My password works fine on my Virgin Media account.

[Gareth_L]

What device are you using hgfghbdjdudgssn

And have you tried it on other devices?

Gareth_L