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Cannot sign in to Virgin TV go

I Have been unable to sign in to Virgin TV go for quite a long time. None of my devices can connect. I have Uninstalled \ reinstalled the App on my Andriod Phone and Windows 10 PC to no avail.

I have the same message appearing on both devices. Oops. That hasn't worked Sorry we can't sign you in right now. Please try again in a few minutes. I try try and try again endlessly on both devices and nothing changes. Same message as above.

what do I need to do to get this resolved? 

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Re: Cannot sign in to Virgin TV go

Hi Hilltoples,


Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your TV Go app.


So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.