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Friz
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Cannot sign in to TV-Go

I've got the problem some other customers have posted, TV-Go will not accept password or answers to security questions. Can you solve this problem, thanks.

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John_GS
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Re: Cannot sign in to TV-Go

Hi Friz,

 

Sorry to hear of this. Can you sign in to your My Virgin Media online account with the same details you're using to sign in to the TV Go app?

 

Kind regards,

John_GS
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Friz
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Re: Cannot sign in to TV-Go

No, the message: Please sign in with your main user account. Sub-accounts cannot sign in. I did use my main account details.

Thanks.

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Friz
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Re: Cannot sign in to TV-Go

Sorry I misread your reply, yes I can sign in to My Virginmedia

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John_GS
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Re: Cannot sign in to TV-Go

Thanks. Can you delete and re-install the app?

 

Kind regards,

John_GS
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Friz
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Re: Cannot sign in to TV-Go

I'm using a PC and there doesn't seem to be an uninstaller for it, the problem did only start when I downloaded the app though.

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John_GS
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Re: Cannot sign in to TV-Go

Okay thanks. I'll PM you now to get some details so I can add the account to the examples we're collating.

 

Kind regards,

John_GS
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John_GS
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Re: Cannot sign in to TV-Go

Thanks for sending me those details. I'll add it to the examples we've collated and hopefully this is fixed soon.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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