Hi. I am a new Virgin customer, and disappointed with the TV Go app. I have not been able to sign in with the correct information (the same as the Virgin media app) I keep getting the 'oops ...that hasn’t worked' error message. Other times it just locks up on this page
I tried deleting and re-installing and on 2 different devices (iPhone & iPad) both running the latest OS and app version
Still have had no help in resolving this. A very slow conversation with virgin on here has got me nowhere. Not having much faith in virgin tbh, and today is my last day to cancel my contract within my cooling off period !!!!
Just wanted to update this thread to say although virgin promised to have IT look into it, I still have had no response. the call centre just says there is nothing they can do, it has to be IT.
So here I am 3 weeks after install with no access to the app, as I cannot sign in. New customers be aware of this customer service before signing up. Shame that I have to write posts like this to try and wake someone up to deal with what is probably a simple fix
Thanks for coming back to us about this issue, I am really sorry you've been dealing with this issue for so long with no answer as to why.
However, I have gone onto your services and can see the information that you were given previously is correct, there is a fault with your services which will be resolved on the 29th June 2020 13:35, this is only an estimate so it could change due to the nature of faults.