Cannot remove registered Sky Go devices

[Zakky72]

I'm trying to watch Sky Sports on a new laptop but it says the below;

When I go into VM to manage the devices I get the below error;

Seems many are having the same issues. I've tried private browsing, deleting data etc but it still comes up with same error. Looks like VM have to go into my account to remove devices from there side?

[spangley]

that is what i get as well

[Chris_W1]

Hi Zakky72, thanks for the message and sorry to hear that you are having an issue with the devices. 

I will send you a PM so that this can be investigated further. 

Kind regards, Chris 

[Chris_W1]

Hi spangley, thanks for the message and welcome back to the forums. 

I am sorry to hear that you are having issues with the devices and will send you a PM so that this can be looked into further. 

Kind regards, Chris. 

[Chris_W1]

Hi spangley, thanks for the PM. 

I am glad to see that things are on the way to becoming resolved. 

Let us know if you need anything further. 

Chris.