Virgin Media Community

[Wannapintobeer]

Hi

trying to use the TV Go app to set a recording. When I select the programme from the guide I see a message stating that it is blocked on this device due to copyright. 
I’m not trying to watch it on this device, I just want to set it to record. 
grateful for any advice. Thanks. 

[newapollo]

Hi @Wannapintobeer 

Which program(s) give this error message?

Are you using a VPN?

[Wannapintobeer]

Hi

no, I’m not using VPN. 

On the app, I went to Live TV, Guide, selected the programme and that’s when I saw the copyright message and no record option. 
I was able to set other programmes to record using this method. 
I had the issue with Taskmaster on C4. 

[newapollo · Accepted solution]

Hi again @Wannapintobeer 

I went into the TVGO app, typed taskmaster into the searchbar.

It lists 6 episodes on CH4 and I was able to set up a recording for the next episode on Thursday 12th May

[Wannapintobeer]

Thank you! That worked a treat. 
I do find it a bit strange that I could not set it to record from the to guide though. 

[Ayisha_B]

Hi @Wannapintobeer,

A warm welcome to our Community Forums and thanks for posting.

I am sorry to hear you've had some issues when recording via the TV GO app but was glad to see the advise given by our VIP @newapollo has worked for you 😄

If you need anything else, just give us a shout.

Have a fab weekend!