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robtilling
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Cannot login to Virgin TV Go

I am able to login to My Virgin Media, but unable to login (with the same stored details) to Virgin TV Go, either on my ipad, iphone or on the web.

If I try to reset my password on the Virgin TV Go website, I am asked my security questions, set a new password using the insanely bad password rules and then when submitting the form just get redirected to the 'Oops there was an error' page (and my password has not been updated).

Yes, I am the main account holder.

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Ashleigh_C
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Re: Cannot login to Virgin TV Go

Hi there @robtilling

 

Thank you so much for your first post to our community forums and welcome to the team! It's great to have you here.

 

I am so sorry to hear this has happened with your TV Go! Can I ask what error message you get when you attempt to log in?

 

Thank you. 

Ash_C
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robtilling
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Re: Cannot login to Virgin TV Go

robtilling_1-1628840338337.png

Username or password incorrect.

This is the message received when trying to login to TV Go.

 

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Ayisha_B
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Re: Cannot login to Virgin TV Go

Hi @robtilling,

 

Thanks for sharing the screenshot. 

 

I will pop you a PM now so we can clear security and take a closer look into this for you. 

 

Cheers

Ayisha_B
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