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Nikkione
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Cannot login to Virgin TV Go

I have never been able to login to Virgin TV Go. It says I was not registered so I registered and still i get an error.  Its been almost 2 months. Although I have been with virgin for years, I have never needed to use the app but now I actually want too I cant!!! Please Help

Oops, that hasn't worked!

Sign in is currently not possible, Please check back soon.

 

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Paul_DN
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Re: Cannot login to Virgin TV Go

Hi Nikkione,

 

 

 

 

Thank you for reaching out to us in our community, I am sorry to hear you are unable to log into our TV Go app, are you able to log into your online account to check your bills ETC ?

 

 

Regards

 

Paul.

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Nikkione
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Re: Cannot login to Virgin TV Go

Yes I have no problems logging into the billing

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Paul_DN
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Re: Cannot login to Virgin TV Go

Thank you for confirming and are you using the same details to log into the TV Go app?

 

Regards

 

Paul.

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Nikkione
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Re: Cannot login to Virgin TV Go

Yes. i have been getting the same error. Sign in is not currently available, please check back soon. 

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Paul_DN
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Re: Cannot login to Virgin TV Go

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.


Regards

 

Paul.
 

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Niall75
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Re: Cannot login to Virgin TV Go

I am having the same problem, has anyone ever got it fixed?

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Nikkione
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Re: Cannot login to Virgin TV Go

No nothing, I have waited patiently for someone to look into it and nothing yet.

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John_GS
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Re: Cannot login to Virgin TV Go

Hi @Niall75

 

If you raise your own thread on the forums, we'll be more than happy to assist 🙂

 

Hi @Nikkione

 

Your IT ticket was raised, I've sent a chaser message to the colleague who raised it asking them to contact you asap

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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