Virgin Media Community

[Kath_F]

Hi Lulublue, 

Thanks again for coming back to me. 

Checking things today it doesn't look as if you have a My VM profile for your account. You will need to register this. 

Once you have a My VM account, you can then use this to log in to Sky Sports. 

If you are using log in details already then it sounds as though you're a previous customer and using old details. 

Pop back and let us know how you get on with registering your My Virgin Media account. 

Thanks, 

[Lulublue]

I get error code DEFO1 , I log into vm to view my bills with removed

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[Lulublue]

Also I noticed that when I changed my package they sent it to my old email I used at my previous address, removed either way when I try to register that I get the same error code, I gave never been able to get into virgin mobile either but that’s another issue 

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[Martin_N]

Hi Lulublue,

Thank you for your response. Have you been able to register your online account so you can then sign in?

^Martin

[Lulublue]

No! I think I have two accounts running, I changed my package on the 6th July and I can only get in to see the old one , ironically they have taken the money for the old one so am expecting them to take the new one in the 6th august as well , that will take hours on the phone to sort out. But I think that is the main problem and I can’t get into sky using either [MOD EDIT: PERSONAL INFORMATION REMOVED]@iCloud . Com  or [MOD EDIT: PERSONAL INFORMATION REMOVED]@aol.com, football season starts today, I wish I had stayed with now tv that was perfect on my iPad 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]