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Cannot download TVGo content

Tuning in

I’m having the same problem as others where I cannot download content on the TVGo app. It is either unavailable or download is failing. I haven’t found an answer on here yet.

App is all up to date, have uninstalled/reinstalled and have no problems with Wi-Fi. My partners app works fine. It’s super frustrating as am going away and want some stuff to watch.

Any advice greatly appreciated


Forum Team
Forum Team

Hi acsox0908,

Sorry to hear you are facing issues downloading Via TV Go, what content are you downloading and what device are you using, which TV Box do you have?



Hi Paul, 

I’ve tried a number of different shows like S.W.A.T. and The Blacklist, plus tried different movies that are available for download. 

I have an iPad Pro 12.9 and latest Virgin 360 box…have only been with Virgin less than 6 months. 

Appreciate your help thanks!!

Hi acsox0908,

Thanks for providing the requested details.

We've now forwarded this onto the relevant team for further investigation. 

We will keep you updated with any news.

Thanks for your patience with this.


Tuning in

Thanks so much 😊

Forum Team (Retired)
Forum Team (Retired)

Thanks for all the replies, please rest assured we'll be able to sort things out and we'll reach back to you once resolved.

Please, keep the thread updated so we can follow the progress of this.

Best regards,

Forum Team

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On our wavelength

Following as I can't download programmes to my Samsung Tab S8 that I have recorded to my tv360 box, intact I don't even see an option to download.

Hi @maxal 

Thanks for posting and welcome to the community.

Sorry to hear of the issues with downloading content to your Samsung device.

Please could you confirm the below for me;

*Make and model of the device they are using
*What OS is being used on the device
*Name of the show and channel they are trying to download

Best wishes.

Forum Team

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On our wavelength


Make is a Samsung Galaxy Tab S8 model number SM-X700

Android version 13

Nothing shows up as available to download, no TV shows, nothing.



Thanks for getting back to us maxal 

Is this issue occurring on multiple devices?  Or the specified device only? Also, do you know if the software is fully up to date?